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What You'll Own

Program & Delivery Management

• Run the full delivery lifecycle for your accounts.
• Translate client requests into structured briefs and tasks for SEO, SEM, paid social, programmatic, and creative teams.
• Manage campaign operations end-to-end, including new launches, renewals, flight and budget updates, audience requests, and creative and line item updates.
• Drive work across Enterprise Pod specialists you do not manage directly, through clear process and strong working relationships.
• Spot delivery risk early and bring it forward while there is still time to solve it well.

Scope, Budget & Pacing

• Own scope of work against signed insertion orders. When scope starts to drift, you see it first and bring the client options to weigh.
• Own the reporting front end for your accounts, including campaign setup, pacing views, and client dashboards. You are the source of truth for what the client sees.
• Monitor campaign pacing and budget delivery across channels. Work with Ops to catch underpacing and overpacing before month-end.
• Support renewals, add-ons, and scope changes with clean documentation of what was delivered and what it cost.
• Maintain account documentation that lets any team member step in with full context.

Client Communication & Reporting

• Serve as the day-to-day delivery contact for Enterprise clients and their internal stakeholders.
• Enterprise clients often warrant a weekly cadence, and you will action the pod lead’s takeaways from those meetings with clear follow-ups for internal team members and manage client reminders.
• Synthesize performance across SEO, paid search, and programmatic into one coherent story tied to the client's business outcomes, not channel vanity metrics.
• Bring a recommendation to the table. Clients at this level expect their PM to have a view on what should happen next, developed with our service leads.
• Write follow-ups that state what happened, what we are doing about it, what we need from the client, and by when.

Compliance & Risk

• Understand that advertising rules differ by state and by license type, and build that into every plan and timeline.
• Partner with our compliance function on creative review, ad disapprovals, and platform policy issues.
• Keep clear records of what is running where, so a state-level policy change becomes a same-day audit.

Process, Systems & AI Workflows

• Work fluently in task management software and Claude. Keep current so account status is visible to anyone who needs it. Automate where it makes sense.
• Build and operate AI workflows that take work off the pod. We run Claude-based systems for reporting, bulk task generation, content QA, and compliance review, and our PMs help shape what gets built next.
• Write and iterate on structured prompts with defined inputs, output schemas, and acceptance criteria, so results are consistent across accounts and reviewers.
• Chain multi-step workflows that pull from our campaign data, DSP reporting, and internal documentation, so output arrives as a reviewable draft with its sources attached.
• Define where the human checkpoint sits in every workflow you build. Compliance-sensitive output always gets human review before it ships.
• Measure whether a workflow improved the outcome. Track time saved, error rate, and rework, and keep what earns its place.
• Contribute to repeatable playbooks for new market launches, location rollouts, and onboarding.

What Success Looks Like

First 30 days: You know your accounts cold, including scope, spend, contacts, live campaigns, and state footprint. You are running standing internal calls, and you own your reporting views.

First 90 days: You are the trusted delivery owner of your portfolio. Launches hit dates, reporting goes out on schedule, and you are handling the day-to-day independently with your pod lead looped in on the bigger calls.

First 6 months: You have improved at least one recurring process for the pod, you are shaping the plan on your accounts alongside our service leads, and you are trusted to take on additional Enterprise revenue.

Qualifications

• 5+ years in project management, program management, or account management at a digital marketing agency, with at least 2 years on enterprise or multi-location accounts.
• Demonstrated ownership of delivery across multiple channels at once. You do not need to be a practitioner, but you need to know enough about SEO, Google Ads, and programmatic display to assess scope, pressure test a plan, and ask the right questions.
• Strong command of project management systems and advanced ticket writing.
• Comfort reading performance data in Google Analytics, Google Ads, and DSP reporting, and turning it into a clear narrative for a non-technical client.
• Experience owning a reporting or budget tracking tool as a system rather than only as a user. You can configure views, confirm the numbers tie to platform data, and fix them at the source.
• Proven ability to manage competing priorities across several large accounts with a high standard for detail.
• Exceptional written communication. Concise, specific, and always clear about the owner and the deadline.
• Hands-on experience building and running AI workflows that produced a measurable improvement in delivery speed, accuracy, or capacity. We would love to hear about a workflow you built, what it replaced, and how you knew it worked.
• Working fluency with LLM tooling in a production context. This includes structured prompting, prompt chaining across multi-step tasks, grounding output in source documents or datasets, defining output formats that downstream systems can consume, and designing human review steps for high-risk output.
• A practical understanding of where AI belongs and where it does not. You can name the failure modes, including hallucinated figures, stale source data, and drift in output quality, and you build checks against them.
• You enjoy a fast-moving environment where the process is still taking shape, and you get to help shape it.

Nice to Have

• Experience in a regulated industry such as cannabis, alcohol, healthcare, gaming, or financial services.
• Knowledge of the cannabis industry, including retail and dispensary operations.
• Experience with programmatic DSP operations, including insertion orders, line items, and audience segments.
• Experience working with white-label or channel partner relationships.
• Experience with Claude or similar assistants configured against internal knowledge bases, custom instruction sets, or connected data sources.
• Experience automating handoffs between systems such as Asana, Coda, spreadsheets, and reporting tools, whether through native automations, no-code connectors, or light scripting.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance after a successful 90-day temp-to-hire period.
• Direct exposure to the largest accounts in the business and a clear path to broader ownership.
• A collaborative, remote-first team that builds its own tooling.