How to Manage Customer Experience Before, During, and After a Dispensary Visit

with Krista Raymer of the Vetrina Group

Customer expectations are at an all-time high and only growing. What are you doing as a business owner to create unforgettable cannabis dispensary customer experiences?

Even with the success of online ordering, cannabis lovers will happily drive to a retail store if they enjoy the in-store experience. Are you set up for success to attract, engage, and maintain a loyal customer base?

Joined by Cannabis Retail Strategist, Krista Raymer from The Vetrina Group, we tapped into her retail expertise and the 7 touchpoints for engaging with your customers before, during, and after a dispensary visit.

During our 60 min webinar, we’ll discuss:

  • How to use your POS data to identify product gaps and shift your retail strategy
  • What data to collect to calculate your CLV (customer lifetime value)
  • How to create a sticky retail environment to keep customers coming back for more + plus heat mapping tips.

Listen, learn, and tell us what you think!

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