How to Manage Customer Experience Before, During, and After a Dispensary Visit

with Krista Raymer of the Vetrina Group

Customer expectations are at an all-time high and only growing. What are you doing as a business owner to create unforgettable cannabis dispensary customer experiences?

Even with the success of online ordering, cannabis lovers will happily drive to a retail store if they enjoy the in-store experience. Are you set up for success to attract, engage, and maintain a loyal customer base?

Joined by Cannabis Retail Strategist, Krista Raymer from The Vetrina Group, we tapped into her retail expertise and the 7 touchpoints for engaging with your customers before, during, and after a dispensary visit.

During our 60 min webinar, we’ll discuss:

  • How to use your POS data to identify product gaps and shift your retail strategy
  • What data to collect to calculate your CLV (customer lifetime value)
  • How to create a sticky retail environment to keep customers coming back for more + plus heat mapping tips.

Listen, learn, and tell us what you think!

Other Ways to Enjoy the Webinar

Listen to the Audio

Access SoundCloud Audio Join to Access Audio

Download the Transcript

Follow us on LinkedIn