CASE STUDIES: New Customer Analysis

FROM $145K
TO $1.3M

How one multi-state cannabis operator scaled customer growth 9x with transparent, full-funnel programmatic advertising.

Let's Talk
$145K
Campaign investment
$1.3M
Projected revenue
9
Store locations
6 mons
Campaign timeline

Growth hurdles that needed
proof, not vanity metrics.

The MSO needed measurable incremental revenue, proof of performance beyond natural market growth, and a clear path to long-term customer value.

Acquire new customers efficiently
Drive first-time shoppers without relying on inflated click or impression metrics.
1
Re-engage dormant buyers
Bring lapsed customers back across multiple store locations with targeted messaging.
2
Increase purchase frequency
Turn active customers into higher-value, more frequent purchasers.
3

Auction Plus made every dollar
work harder.

Flexible full-funnel activation, expanded audience targeting, and transparent cost-plus pricing gave the campaign more reach, more control, and less waste.

More value at scale
Once spend exceeds $25K per month, clients unlock CPM at cost, stretching media dollars further and eliminating hidden waste.
Full-funnel activation
Budgets can flex across awareness, engagement, and conversion instead of being locked into limited lower-funnel tactics.
Audience depth
Activate 11-18 audiences, including contextual, local news, lifestyle, wellness, and intent-based segments.

Six months. Nine locations.
One measurable growth engine.

Precision audience segmentation and creative optimization were informed by real-time performance data throughout the campaign.

$145,000
Total ad spend
9
Geotargeted store locations
6 months
Optimization timeline

A $145K campaign became over
$1.3M in projected revenue.

The campaign drove growth at every stage: new customers, reactivated buyers, and accelerated purchase frequency.

Customer acquisition
1,651
New customers acquired at an $87.89 cost per acquisition.
$122,876
new customer
revenue
$74.55
new customer
AOV
$584K
projected
6-month value
4x
projected
return
Customer reactivation
3,686
Dormant customers reactivated, generating meaningful winback revenue and renewed engagement.
$313,602
winback
revenue
$39.33
cost per
reactivation
$85.13
winback
AOV
Renewed
purchase
patterns
Purchase frequency
232.4%
True incrementality, with exposed customers buying more often than control groups.
19.5%
more frequent
purchases
38.6%
accelerated
behavior
117.8%
more frequent
than controls
Frequency lift
powered ROAS

Performance varied, but multiple stores exceeded 200% true incrementality.

Individual store ROAS ranged from 2.26x to 225.68x, while frequency lift reached as high as 66.7% in certain locations.

A $145K campaign became over
$1.3M in projected revenue.

Unlike inflated metrics from natural seasonality or market growth, Auction Plus measured true lift by benchmarking exposed customers against non-exposed control groups.

This proved revenue gains were directly attributable to the campaign, not external factors.

Optimization connected media exposure to business growth.

Auction Plus did not just generate clicks and impressions. It mapped the path to customer acquisition, winback revenue, and purchase acceleration.

Pixel tracking mapped the customer journey and showed which placements, creatives, and devices drove conversions.
Product-level insights identified top-selling products so messaging and inventory focus could be optimized.
Continuous testing across creative, audiences, and budget allocation drove 351% ROAS in month one and 687% by month three.

The takeaway

Transparent, full-funnel programmatic advertising can unlock scalable, profitable growth for cannabis retailers.

Immediate ROI
3X
Projected lifetime ROI
9x
Growth model
Scale

Transparent partnership. Greater reach and impact.

Cost transparency, broader audience coverage, and performance-focused delivery create a growth-aligned media model.

1.79x

More ad impressions
Cost transparency

CPM pricing at actual cost, with no hidden markups and full budget transparency.

2.23x

Higher ROAS

$25K+

Monthly threshold
Performance advantages

Superior results across key performance indicators and engagement metrics.

100%

Cost transparency
Greater market coverage

Audience expansion beyond cannabis intenders into local, lifestyle, wellness, and transition segments.

Turn media spend into measurable customer value.

Use this case-study landing page to introduce the challenge, prove the incremental impact, and drive prospects toward a direct conversation with MediaJel.